This issue has been resolved and MVR screenings are completing within expected timeframes. Please reach out to Checkr Customer Support if you have any additional questions!
Posted Dec 18, 2020 - 21:55 UTC
Monitoring
We have discovered the source of the issue and a fix has been implemented. We're continuing to observe logging to ensure turnaround time is returning to expected timeframes.
Posted Dec 18, 2020 - 20:42 UTC
Investigating
We are currently investigating an upstream issue that is delaying the completion of MVR screenings. Screenings ordered after 11:30 AM PT today are currently impacted. We'll provide an update shortly!