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All Systems Operational
API
Operational
Webhooks
Operational
Apply page
Operational
Candidate Portal
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Operational
Client Dashboard
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2021
No incidents reported today.
Jan 25, 2021
No incidents reported.
Jan 24, 2021
No incidents reported.
Jan 23, 2021
No incidents reported.
Jan 22, 2021
No incidents reported.
Jan 21, 2021
No incidents reported.
Jan 20, 2021
No incidents reported.
Jan 19, 2021
Resolved -
This incident has been resolved.
Jan 19, 04:53 UTC
Jan 19, 04:53 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 19, 04:43 UTC
Jan 19, 04:43 UTC
Investigating -
We are currently investigating this issue.
Jan 19, 04:30 UTC
Jan 19, 04:30 UTC
Jan 18, 2021
No incidents reported.
Jan 17, 2021
No incidents reported.
Jan 16, 2021
No incidents reported.
Jan 15, 2021
No incidents reported.
Jan 14, 2021
No incidents reported.
Jan 13, 2021
Resolved -
This incident has been resolved. Please reach out to our Customer Support team if you continue to experience problems: https://help.checkr.com/hc/en-us/requests/new
Jan 13, 18:11 UTC
Jan 13, 18:11 UTC
Update -
We believe the problem to be resolved but are doing a few additional checks on our side to ensure the PDF report generation and Adverse Action button functionality have fully returned to normal.
Jan 13, 17:25 UTC
Jan 13, 17:25 UTC
Monitoring -
After several system updates, latencies have returned to normal. There may still be some delays in PDF report generation and availability of the Adverse Action button as we process the backlog. We will continue to monitor systems overnight and will resume active work on the problem if performance degrades again. The next status update is planned for approximately 9am PST. Thank you for your patience.
Jan 13, 02:18 UTC
Jan 13, 02:18 UTC
Update -
The Adverse Action button appears correctly for reports where the PDF has generated, but we are seeing slowness in generating new reports due to the other active incident (Higher Latency for Requests and Dashboard Navigation). We continue to monitor and investigate this symptom while teams are working on a fix.
Jan 12, 21:18 UTC
Jan 12, 21:18 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 12, 20:52 UTC
Jan 12, 20:52 UTC
Identified -
We are aware of the root cause now and are looking into resolution strategies.
Jan 12, 19:31 UTC
Jan 12, 19:31 UTC
Investigating -
We are looking into issues where the Adverse Action button is not displaying on reports. We'll provide an update shortly.
Jan 12, 18:58 UTC
Jan 12, 18:58 UTC
Resolved -
This incident has been resolved. Please reach out to our Customer Support team if you continue to experience problems: https://help.checkr.com/hc/en-us/requests/new
Jan 13, 18:06 UTC
Jan 13, 18:06 UTC
Update -
Latencies continue to remain healthy. We will continue to actively monitor performance. The next status update is planned for approximately 10am PST.
Jan 13, 17:05 UTC
Jan 13, 17:05 UTC
Monitoring -
After several system updates our API and website latencies have returned to normal. We will continue to monitor systems overnight and will resume active work on the problem if performance degrades again. The next status update is planned for approximately 9am PST. Thank you for your patience.
Jan 13, 02:14 UTC
Jan 13, 02:14 UTC
Update -
While we understand what component is responsible for the increased latency, we are still working to pinpoint the specific root cause of the intermittent symptoms we are observing. Our teams continue to actively work on this problem as a high priority and we will provide another update once we have deployed a potential fix.
Jan 13, 00:19 UTC
Jan 13, 00:19 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 12, 22:45 UTC
Jan 12, 22:45 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 12, 20:51 UTC
Jan 12, 20:51 UTC
Update -
We are still looking at the best approach to resolve this issue. We'll provide another update soon.
Jan 12, 19:30 UTC
Jan 12, 19:30 UTC
Identified -
We have identified the source of the issue causing the latency and are reviewing solutions to resolve the issue.
Jan 12, 18:18 UTC
Jan 12, 18:18 UTC
Update -
Our investigation into this issue is still ongoing. An update will be provided shortly.
Jan 12, 18:04 UTC
Jan 12, 18:04 UTC
Update -
We are still investigating this issue and are working towards identifying the root cause. We'll be back with an update soon.
Jan 12, 17:38 UTC
Jan 12, 17:38 UTC
Investigating -
We are looking into higher than normal latency on our API and slower loading times across our products. We'll provide an update shortly.
Jan 12, 16:57 UTC
Jan 12, 16:57 UTC
Jan 12, 2021