New background checks not visible in Checkr dashboard
Update - We are continuing to investigate this issue.
Dec 04, 2022 - 22:13 UTC
Update - We are continuing to investigate this issue.
Dec 04, 2022 - 16:28 UTC
Update - We are continuing to investigate this issue.
Dec 03, 2022 - 22:01 UTC
Update - We are continuing to investigate this issue.
Dec 03, 2022 - 16:11 UTC
Update - We are continuing to investigate this issue.
Dec 03, 2022 - 01:02 UTC
Update - We are continuing to investigate this issue.
Dec 02, 2022 - 22:57 UTC
Update - We are continuing to investigate this issue.
Dec 02, 2022 - 20:14 UTC
Investigating - We are currently investigating this issue.
Dec 02, 2022 - 17:58 UTC
Uptime over the past 90 days. View historical uptime.
API Operational
Webhooks Operational
Apply page Operational
Candidate Portal ? Operational
Client Dashboard ? Degraded Performance
Data Source ? Operational
Partner Dashboard Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2022

No incidents reported today.

Dec 4, 2022

Unresolved incident: New background checks not visible in Checkr dashboard.

Dec 3, 2022
Dec 2, 2022
New background checks not visible in Checkr dashboard
Resolved - This incident has been resolved.
Dec 2, 01:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 23:51 UTC
Update - We are continuing to investigate this issue.
Dec 1, 22:08 UTC
Update - We are continuing to investigate this issue.
Dec 1, 20:54 UTC
Investigating - We are currently investigating this issue.
Dec 1, 20:54 UTC
Dec 1, 2022
Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022
New background checks not visible in Checkr dashboard
Resolved - This incident has been fully resolved. All background checks are accessible and latency on new background checks is normal.
Nov 21, 22:11 UTC
Monitoring - A fix has been implemented and customers should begin to see recovery over the next few hours. Underlying background check functionality is normal. New background checks can be ordered. However, those background checks may not be immediately visible in the dashboard or via the GET/ candidates API endpoint. We are monitoring and working to improve the rate of recovery.
Nov 21, 17:00 UTC
Identified - The issue has been identified and we are in the process of deploying a fix.
Nov 21, 16:40 UTC
Investigating - New orders are being placed successfully but are not accessible to customers in the Checkr dashboard. Logs of API requests and webhooks are also affected. We are currently investigating this issue.
Nov 21, 16:16 UTC
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