Update -
Latencies continue to remain healthy. We will continue to actively monitor performance. The next status update is planned for approximately 10am PST.
Jan 13, 17:05 UTC
Monitoring -
After several system updates our API and website latencies have returned to normal. We will continue to monitor systems overnight and will resume active work on the problem if performance degrades again. The next status update is planned for approximately 9am PST. Thank you for your patience.
Jan 13, 02:14 UTC
Update -
While we understand what component is responsible for the increased latency, we are still working to pinpoint the specific root cause of the intermittent symptoms we are observing. Our teams continue to actively work on this problem as a high priority and we will provide another update once we have deployed a potential fix.
Jan 13, 00:19 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 12, 22:45 UTC
Update -
We are continuing to work on a fix for this issue.
Jan 12, 20:51 UTC
Update -
We are still looking at the best approach to resolve this issue. We'll provide another update soon.
Jan 12, 19:30 UTC
Identified -
We have identified the source of the issue causing the latency and are reviewing solutions to resolve the issue.
Jan 12, 18:18 UTC
Update -
Our investigation into this issue is still ongoing. An update will be provided shortly.
Jan 12, 18:04 UTC
Update -
We are still investigating this issue and are working towards identifying the root cause. We'll be back with an update soon.
Jan 12, 17:38 UTC
Investigating -
We are looking into higher than normal latency on our API and slower loading times across our products. We'll provide an update shortly.
Jan 12, 16:57 UTC