We have resolved this issue and are seeing low latency across all mediums. Please reach out to Checkr Customer Support for any follow-up questions or concerns.
Posted Apr 22, 2021 - 18:38 UTC
Monitoring
We have deployed a fix and are seeing responses and dashboard latency returning to normal. We'll continue to observe for any additional issues.
Posted Apr 22, 2021 - 18:31 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 22, 2021 - 18:20 UTC
Update
We are continuing to work on a fix for this issue.
Posted Apr 22, 2021 - 18:14 UTC
Identified
We have located the source of the issue and are working on a fix now. At this time, some data sources (such as SSN Traces) are also not completing due to this incident. We'll continue to provide updates as we work towards a resolution.
Posted Apr 22, 2021 - 18:10 UTC
Investigating
Our team is looking into slowness/latency across our platform as well as occasional errors. We'll provide additional updates soon.
Posted Apr 22, 2021 - 17:59 UTC
This incident affected: API, Webhooks, Apply page, Candidate Portal, Client Dashboard, and Data Source.