Sporadic errors while authenticating to our dashboard

Incident Report for Checkr

Resolved

This incident has been resolved.

Posted Nov 14, 2020 - 01:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results

Posted Nov 14, 2020 - 01:05 UTC

Update

Users attempting to login to our dashboard might see timeout errors and get redirected back to login page. This currently happens about ~10-30% of the time. We are continuing to investigate this issue.

Posted Nov 13, 2020 - 23:57 UTC

Update

We are continuing to investigate this issue.

Posted Nov 13, 2020 - 22:46 UTC

Investigating

We are currently investigating this issue.

Posted Nov 13, 2020 - 22:45 UTC

This incident affected: Client Dashboard.