Increased TAT for a subset of Canadian reports

Incident Report for Checkr

Resolved

This incident has been resolved.
Posted Aug 24, 2023 - 23:02 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 24, 2023 - 21:56 UTC

Update

We are continuing to investigate this issue.
Posted Aug 24, 2023 - 20:11 UTC

Investigating

We are currently investigating an issue with a subset of Canadian candidates unable to complete apply flow live identification
Posted Aug 24, 2023 - 18:38 UTC
This incident affected: Apply page, Candidate Portal, and Client Dashboard.