DNS Error in Apply Flow

Incident Report for Checkr

Resolved

This issue has been fully resolved. Candidates may have seen the "Error 1016" message from 8:12 - 9:17 PT.

Posted Aug 27, 2021 - 23:24 UTC

Monitoring

The issue doesn't appear to be occurring anymore. That being said, we're still looking into the root cause, which seems to have been the result of an issue between two of our infrastructure vendors. We'll be monitoring our support inbox and logging tools to confirm it's been fully resolved.

Posted Aug 27, 2021 - 21:37 UTC

Investigating

We are looking into the error message displaying "Error 1016" to candidates while submitting their info through our apply flow. We'll provide an update shortly.

Posted Aug 27, 2021 - 20:45 UTC

This incident affected: Apply page.