Outage of dashboard, candidate portal and other frontend services

Incident Report for Checkr

Resolved

Checkr services are operating normally. We are no longer observing elevated errors.
Posted Nov 18, 2025 - 18:40 UTC

Update

We continue facing intermittent issues affecting Checkr's dashboard, candidate portal, apply flow, other frontend services, APIs and webhooks due to widespread problems with Cloudflare, our content delivery provider.
Posted Nov 18, 2025 - 17:18 UTC

Monitoring

We are starting to see recovery of all services. If you continue to experience issues with authentication, please clear your browser cache and retry.
Posted Nov 18, 2025 - 14:49 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 18, 2025 - 14:30 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 18, 2025 - 14:21 UTC

Update

We are currently facing intermittent issues affecting Checkr's dashboard, candidate portal, apply flow, other frontend services, APIs and webhooks due to widespread problems with Cloudflare, our content delivery provider. Customers may experience difficulties with login authorizations and API request failures.

Report creation is impacted and customers may also experience increased Turn Around Times.
Posted Nov 18, 2025 - 14:20 UTC

Update

We are currently facing intermittent issues affecting Checkr's dashboard, candidate portal, apply flow, other frontend services, and APIs due to widespread problems with Cloudflare, our content delivery provider. Customers may experience difficulties with login authorizations and API request failures.

Customers may also experience increased Turn Around Times for reports.
Posted Nov 18, 2025 - 13:36 UTC

Update

We are continuing to investigate this issue.
Posted Nov 18, 2025 - 13:11 UTC

Update

Checkr's dashboard, candidate portal, apply flow, other frontend services and APIs are experiencing intermittent issues, with many login authorizations and API requests failing due to issues with the underlying upstream content delivery provider.
Posted Nov 18, 2025 - 13:09 UTC

Update

We are continuing to investigate this issue.
Posted Nov 18, 2025 - 13:00 UTC

Update

We are continuing to investigate this issue.
Posted Nov 18, 2025 - 12:30 UTC

Investigating

Checkr is experiencing an outage of our dashboard, candidate portal, apply flow and other frontend services due to issues with the underlying upstream content delivery provider.
Posted Nov 18, 2025 - 12:29 UTC
This incident affected: API, Webhooks, Apply page, Candidate Portal, Client Dashboard and Integrations (Bullhorn, Workday, iCIMS, SAP SuccessFactors, SmartRecruiters, iCIMS Prime, Taleo Enterprise, UKG Pro, UKG Ready, Oracle Recruiting Cloud, Ceredian Dayforce).