We have found the root cause of the issue and reports are beginning to complete as expected. Reports created on, or after, 8/27 should not be impacted. Please reach out to Checkr Customer Support with any additional questions or concerns.
Posted Aug 28, 2021 - 23:26 UTC
Customers may experience longer report turn around times due to the delayed completion of some Global Watch List, National Criminal, County Criminal and Sex Offender searches beginning on 8/26. We are actively working on this issue and will provide an update once more information is available.