Candidates Not Appearing on Dashboard

Incident Report for Checkr

Resolved

The fix appears to have resolved all issues on the API and dashboard. Please attempt to clear your browser cache and log in/out if you are still seeing error messages. As well, our Customer Support team is ready to help: https://help.checkr.com/hc/en-us/requests/new

Posted Jul 28, 2020 - 20:39 UTC

Monitoring

Our fix has been implemented and we're continuing to monitor the API and dashboard for any lingering issues.

Posted Jul 28, 2020 - 20:32 UTC

Identified

We've located the source of the issue and are working to implement a fix. We believe the API may have also been impacted by this issue and have updated this incident to include it as such.

Posted Jul 28, 2020 - 20:26 UTC

Investigating

We are currently investigating this issue.

Posted Jul 28, 2020 - 20:19 UTC

This incident affected: API and Client Dashboard.