We've confirmed that this issue has been resolved. Please contact Checkr Customer Support if you have any additional concerns!
Posted Dec 10, 2020 - 23:10 UTC
Monitoring
We've released a fix and are monitoring to ensure the issue has been fully resolved!
Posted Dec 10, 2020 - 22:33 UTC
Investigating
We are currently investigating reports of inconsistent results being returned when querying for a "Custom ID". We're looking into the root cause and will be back with an update soon.